frequently asked questions
1. What is included in the price of the Kent itinerary?
Voyage includes:
- Round-trip flight from Calgary to London Gatwick with Thomas Cook Airlines
- 9 days accommodation at the Holiday Inn Maidstone, with leisure facilities on a
Dinner, Bed & Breakfast basis
- 6 days of excursions with entrances to castles, award winning gardens, animal parks,
a river cruise and a steam train journey*
- Day out in London, featuring lunch and a matinee performance of Phantom of the Opera
- Transportation via Luxury Coach
- Expert Tour Ambassador
- All taxes
*Steam train and River Boat excluded on November dates
2. “Great offer, what’s the catch?”
There is no catch, no hidden costs and no unexpected surprises. We have negotiated
very hard with our suppliers to ensure you get the most out of your holiday without
the need to pay extra.
3. “What’s the difference between these tours compared to others?”
Rather than sight-seeing from a motor coach all day long over extensive distances,
our tours focuses on defined areas of the Country, so to have time to explore more
and appreciate all this country has to offer. What’s more you stay in just one hotel,
so you won’t have to worry about living out of a suitcase!
4. “Can children come, if so why is there not a price difference?”
Yes of course, in fact many parts of the itinerary include activities specifically
aimed at children; however we would recommend that children under 36 months should
not travel on these tours. The price reflects the very best we could achieve for
everyone, regardless of age, therefore our prices are universal for all.
5. “Can I upgrade my flight and make special requests?”
Flight upgrade to Premium Economy on Thomas Cook flights are subject to availability
and will incur extra costs. Should you wish to do so, please let us know at the
time of booking. Special requests, such as hotel room, seat allocation on the coach
or a birthday / anniversary occasion, are welcomed and should be made aware as soon
as possible. We will do our best to ensure your requests are met but there is no
guarantee.
6. “Do we have to pay gratuities?”
In Britain it is expected that you pay a gratuity only when you believe you have
received good service, it is not compulsory. However, we recommend that you reward
your driver and Tour Ambassador at your own discretion.
7. “What is the currency?”
The currency is
Sterling pound.
8. “How much is the deposit and when does the balance need to be paid?”
Deposits are $200.00 per person, are non refundable and need to be paid at the time
of booking. The balance is due twelve weeks before departure. This date will be
printed on your booking confirmation.
9. “Can I amend or change my booking after I have received confirmation?”
You can make any amendments to your booking without charge twelve weeks before departure,
after which date charges will apply. Please make sure when you submit your details
they are correct as these will be printed on your flight tickets.
10. “What happens if there is an emergency while on holiday?”
We understand that sometimes occurrences can evolve without knowing and can cause
anxiety. Your Tour Ambassador is your personal guide and peace of mind. They will
make sure your safety and comfort comes first and will be with you at all times.
Traxx Travel also operates a 24 hour duty office.
11. “Can we extend our holiday in the UK?”
Yes, but you will need to make your own arrangements back home. The prices offered
by Thomas Cook are based on the dates provided, and are charter rates. If you wish
to extend your trip than you will need to arrange you own return flight.
12. “Do you offer Travel Insurance?”
Yes, we have arranged a special travel insurance rate through Builders Insurance
Group Inc. For more information, please see their brochure. If interested, please
contact Phil DaSilva at 403-630-3453 and mention ‘TRAXX’.
13. "What forms of payment do you accept?"
Visa, MasterCard, Debit Card and Cheque.